Professional Experience

My career journey and professional growth

Web Developer

Ideaserv Systems, Inc.
San Juan
May 2024 to Present
  • •Develop and maintain internal systems such as Customer Information System, Internal Ticketing System, and Expense Management System using Laravel 12 and React TypeScript, NextJS.
  • •Utilize TanStack Query, Zustand, and Zod for efficient state management, data fetching, and type-safe validation.
  • •Design responsive and user-friendly interfaces with MUI (Material UI) and ensure consistent UI/UX standards.
  • •Manage MySQL databases, optimize queries, and integrate securely with Laravel APIs.
  • •Collaborate with cross-functional teams to deploy scalable, maintainable, and high-performance enterprise applications.
  • •Research and implement modern web development practices to enhance system reliability and performance.

Branch Head / IT Field Engineer

Ideaserv Systems Inc.
San Juan
December 2015 to May 2024
  • •Supervising new IT Field Engineers with all technical issues.
  • •Conducting site visits, running field operations, monitoring schedules.
  • •Troubleshoot and repairing POS hardware and software for a major retail company.
  • •Configuring new software applications and system management tools.
  • •Providing support in person, over the phone, or via remote access.
  • •During busiest holiday season prioritizing tickets as needed while meeting and beating S.L.A.

IT Helpdesk Support

Phillogix Systems, Inc.
San Juan
July 2010 to December 2015
  • •Provided first-level technical support and troubleshooting for computer hardware, POS (Point of Sale) terminals, and network connectivity across multiple branches.
  • •Assisted in maintaining and monitoring main and backup servers running on Red Hat Linux OS to ensure system stability and uptime.
  • •Performed system diagnostics and maintenance tasks using Linux terminal and DOS command-line tools.
  • •Supported end-users by resolving software issues and coordinating with IT teams to minimize operational downtime.
  • •Analyzed POS sales reports to identify data discrepancies and collaborated with relevant teams for correction and verification.